Refund policy

At 2PEAK Fitness, your satisfaction is important to us. If something isn’t right with your order, we’re here to help. Contact us, and we’ll work with you to find the best solution.

Returns, Replacements & Refunds

If you experience an issue with your order, please contact us within 30 days of receiving it.

To get started, email help.2peakfitness@outlook.com and include:

* Your order number
* A brief description of the issue
* Photos or videos, if applicable

How We Handle Requests

Every request is reviewed individually to determine the best resolution. Depending on the situation, we may offer:

* A full or partial refund
* A replacement item
* Return instructions, if a return is necessary

Please do not return any items without contacting us first. Returns sent without prior authorization may not be accepted.

Eligible Situations

We may approve refunds, replacements, or returns for:

* Items that arrive damaged or defective
* Incorrect items received
* Orders confirmed lost in transit
* Products with significant manufacturing defects

Situations That May Not Qualify

We’ll always do our best to find a fair solution. However, refunds or returns generally aren’t available for:

* Change of mind
* Ordering the wrong size, color, or variation
* Minor differences in color or appearance caused by screen settings or lighting
* Damage resulting from misuse, improper care, or normal wear and tear after delivery

 

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Questions?

If you have any questions, please contact us at help.2peakfitness@outlook.com. We’re happy to help.